Community Guidelines
A respectful community
Super Neighbor is built on trust, respect and cooperation. These guidelines help create a positive experience for everyone.
Respect and honesty
- Treat other users with respect and courtesy.
- Provide accurate information in your profile, listings, messages and rental interactions.
- Communicate clearly and act in good faith.
- Respect agreed pickup, delivery and return times, locations and rental terms.
No harassment or discrimination
- Harassment, threats, discrimination, intimidation or abusive behaviour are not allowed.
- This applies to messages, exchanges, reviews, claims and all other platform interactions.
- Do not pressure another user to proceed with an exchange if they feel unsafe or uncomfortable.
Safe and responsible conduct
- Follow applicable laws and platform safety requirements.
- Do not provide, accept or use an item that appears unsafe.
- Never confirm an exchange or return that has not happened.
- Report serious safety concerns through the platform.
No fraud or misuse
- Do not misrepresent items, identities, payments, evidence or transactions.
- Do not submit false claims, altered evidence or misleading reports.
- Do not misuse payment disputes, chargebacks, reviews or reporting tools.
- Attempts to manipulate or bypass platform systems are prohibited.
Keep rentals on the platform
- Keep rental requests, payments — including any delivery fee — and important communications on Super Neighbor.
- Do not move a platform rental off the platform to avoid fees, rules or safety processes.
- Off-platform transactions are not eligible for platform assistance.
Privacy and personal information
- Use another user’s information only to complete the rental.
- Do not share, publish or misuse another user’s personal information.
- Do not record or photograph people without their knowledge where consent is required.
Fair reviews and ratings
- Leave reviews that reflect genuine rental experiences.
- Reviews should be accurate, relevant and respectful.
- Review manipulation, threats and retaliation are not allowed.
- Do not offer or request incentives in exchange for a misleading review.
Consequences of violations
Violations may result in:
- A warning
- Removal of content or listings
- Restrictions on platform features
- Cancellation of affected rentals
- Account suspension or termination
Actions are based on the nature and severity of the violation, available information and the user’s account history.