How Does It Work for Renters

Rent what you need in a few simple steps.

Step-by-step

Create & verify your account — Sign up and verify your identity to start renting.
Find what you need — Browse items and check the price, availability, handover option (pickup, delivery, or both) and details.
Send a request — Choose your dates. If the listing offers delivery, pickup is the default unless you request delivery.
Confirm & pay — If delivery is requested, the lender proposes the fee in chat before accepting ($0 is allowed). Once approved, pay the total shown through the platform — rental plus any delivery fee.
Plan the handover — Chat with the lender to agree on pickup or delivery details (when, where, and how).
Handover & confirm — Check the item’s condition when you receive it, then swipe to confirm. This applies to both pickup and delivery.
Enjoy your rental — Use the item with care and let the lender know if there’s an issue.
Return & confirm — Return the item as agreed and check its condition together. The lender then swipes to confirm the return.
Rate & earn points — Share your experience and earn points for future rentals. ($1 spent = 1 point)

Payments are handled securely, and tools are available to report issues if something doesn’t go as planned.

Cancel 48 hours or more before the rental starts (including exactly 48 hours): refund of the amount paid minus Stripe processing fees (2.9% + CAD $0.30).
Cancel less than 48 hours before start: no refund, unless Super Neighbor grants an exception.
If the lender cancels a confirmed rental, you receive a full refund of the amount paid. See the FAQ or Terms of Service for details.