Lender Responsibilities

Rentals

List only items you own or have all required rights and permissions to rent.
Describe each item accurately and keep its price, condition, availability and handover options up to date.
Ensure the item is lawful to rent, safe, clean, functional and properly maintained.
Disclose known defects, limitations, modifications and safety risks.
Provide necessary usage, handling and safety instructions.
Make the item available at the agreed pickup or delivery time and location.
Provide the item and included accessories shown in the confirmed rental.
Obtain the renter’s approval before making any substitution.

If you offer delivery, arrange the details in chat — including the fee ($0 is allowed) and whether delivery applies at the start, return, or both. Super Neighbor does not provide the delivery.
Propose the delivery fee in chat before accepting. Accept is blocked until that fee is set.
Inspect the item with the renter at handover and return, whether pickup or delivery.
Uploading photos or videos through the platform before and after the rental is recommended.
The renter should swipe to confirm receipt only after the item has been handed over.
At return, swipe to confirm only after receiving and checking the item.
Never confirm an exchange or return that has not happened.

Rental earnings are credited to your platform balance.
Available funds can be withdrawn to a payout method. The minimum withdrawal amount is CAD $10.
Withdrawal fee: 0.25% + CAD $0.25 per withdrawal. This fee is deducted from the amount you request.
Keep your payout and tax information accurate and up to date.
Clearly disclose the rental price, included accessories and any delivery fee collected through the platform.
Do not request hidden or off-platform payments, including delivery fees.

Pre-rental photos or videos may be uploaded through the platform up to 24 hours before the rental begins.
Post-rental photos or videos may be uploaded through the platform within 24 hours after the rental is completed.
Claims must be submitted within 24 hours after the rental is completed.
Photos and videos are optional for completing a rental but may be required to support a claim.
Provide proof of ownership, value, condition and other available information when requested.
A police report may be required for suspected theft or an item that remains unreturned.
Do not repair, replace, discard or alter a disputed item until instructed or the claim review is complete.
Cooperate with reasonable requests during the review process.
Submitting a claim does not guarantee approval or reimbursement.

Cancel through the platform as soon as possible if you cannot complete a rental.
Inform the renter promptly through platform messaging.
If you cancel a confirmed rental, the renter receives a full refund of the amount paid and you do not receive a payout.
Repeated or avoidable cancellations may affect your account standing.

Communicate with renters through the platform’s messaging system.
Remain reachable for rental coordination and item-related questions.
Respond to rental requests, messages and reported issues within a reasonable time.
Repeated delays or lack of response may affect listing visibility, ratings or account standing.