Posting Policy

Our goal

Super Neighbor is built on trust.

This Posting Policy explains what can and cannot be listed and what lenders must do to help keep the marketplace safe, fair and reliable.

By listing an item, you agree to follow this policy.

Items listed on Super Neighbor must be:

Commonly allowed items include:

This list is not exhaustive. Super Neighbor may allow, restrict or remove categories when needed for legal, safety or operational reasons.

Compliant e-bikes and electric kick-scooters may be listed where their rental and use are permitted by applicable laws and municipal rules.

Lenders are responsible for confirming that the item:

Meets applicable equipment, power, speed and safety requirements
Does not require a driver’s licence, registration, licence plate or automobile insurance
Has not been modified beyond applicable legal limits
Is maintained in safe working condition
Can be lawfully used in the location of the rental

Non-compliant, modified, damaged or recalled devices may not be listed.

The following items are prohibited:

Illegal, stolen or counterfeit items
Recalled, defective or unsafe items
Firearms, ammunition, weapons or related accessories, including replicas
Explosives, hazardous materials or dangerous substances
Drugs, cannabis, controlled substances or related paraphernalia
Alcohol or tobacco products
Prescription medications or regulated medical devices
Adult or explicit items
Animals or living beings
Cars, motorcycles, mopeds, ATVs, snowmobiles and other motor vehicles
Transportation devices requiring a licence, registration, licence plate or automobile insurance
Items requiring special licences, certifications or permits to own, rent or operate
One-time-use, disposable, perishable or consumable items
Items that infringe intellectual-property, privacy or other third-party rights

Super Neighbor may remove any listing that violates applicable laws or creates safety, legal, fraud or trust concerns.

Lenders are responsible for ensuring that listed items:

Heavily worn, damaged, unreliable or unsafe items may not be listed, even if they still operate.

Known defects, limitations, modifications, risks and necessary usage instructions must be clearly disclosed.

To help prevent disputes and misunderstandings:

Titles, descriptions and photos must accurately represent the item
Photos should show the actual item being rented
The item’s condition, model and important features must be clearly described
Included accessories must be identified
Prices, availability and handover options must be kept current
If delivery is offered, do not list a delivery price. Arrange the fee in chat, including whether delivery applies at the start, return, or both. Do not request delivery fees off-platform
Hidden or undisclosed charges are prohibited

Lenders with multiple identical items may use representative photos only when the item provided matches the listing in all material respects.

The item and accessories selected by the renter must be provided as agreed. Substitutions require the renter’s approval.

Listings that do not comply with this policy may be removed and may affect eligibility for claims, reimbursements or other platform assistance.

Depending on the nature and severity of a violation, Super Neighbor may:

Actions are determined by Super Neighbor based on the circumstances, available information and applicable policies.

If you are unsure whether an item can be listed, contact Help & Support before publishing it.